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FAQ
How can I join?
The registration process in fast and easy! Simply follow these steps:
- At Stradersfx.com select Trading > Open account or click the red "Log in" button and select "Registration" tab.
- You can sign using your email. Enter all the required information and accept our Terms and Conditions.
- Click the "Open account" button.
- Open your email box and find the email welcome letter from Stradersfx.
- That's it! Welcome to Stradersfx and enjoy your time with us!
I made a mistake when entering my personal data. How can I edit it?
If you need certain personal data to be corrected, please contact our customer service.
Do I have to send you any documents?
Yes, we will ask you to verify your identity and your residential address. You will find a detailed description of the documents we require once you log in to the website.
What is the minimum deposit? Do you charge any commission for depositing my account?
You can deposit as little as 25 USD/EUR. We do no charge any commission for depositing your account.
What is the minimum withdrawal? Any commissions?
The minimum withdrawal is 5 USD/EUR. You can make one free withdrawal within a calendar month. Each subsequent withdrawal shall be charged with a commission based on the processing fees and/or conditions of the payment system used for withdrawal.
What is the time zone in your platform?
Stradersfx platform displays time in EET (EEST).
How do I make a deposit?
In order to start trading you need to deposit your personal account with at least 25 USD/EUR.
To do so go to the left side menu, click "Deposit" and choose one of the payment options available.
After you've chosen one of the options, enter deposit amount, preferable currency and bonus amount if applies. Click "Deposit".
After that is done, we will ask you to confirm the information. Carefully check the amounts and hit the "Confirm" button.
You then will be forwarded to the intermediary website to finalize the transaction. Enter you payment service credentials and confirm the transaction. After that is complete the funds will be instantly deposited to your Stradersfx account. Keep in mind that Stradersfx will pay all the transaction fees when you deposit and withdraw.
How to request a withdrawal?
To perform a withdrawal go to the left side menu, click "Withdraw" and choose one of the withdrawal options available. Keep in mind, that according to Stradersfx policies, you can only withdraw funds by the same payment service they were deposited with. In case various payment systems were used, the withdrawal will be performed on a proportional basis.
After you've chosen one of the options (we used Neteller as an example), enter amount you wish to withdraw and choose your withdrawal currency. Click "Confirm".
After that is done, we will ask you to confirm the information. Carefully check the amount and hit the "Confirm" button.
You will then be notified that your request is pending. Please note, that in order to finalize the transaction we are obliged to perform a number of actions that are compliant with international AML policies. Therefore, the process may take up to three working days. (More information about the withdrawal process is available in our FAQ section). Once your transaction is approved you will be notified via email and through Notification centre in your personal account.
What is One Click Trading?
One Click Trading is a feature which simplifies trading process and allows you to open new deals with just one single click. It means that by clicking "Call" or "Put" buttons you finalize the contract and cannot change your decision afterwards.